Please phone the surgery between 11.30am and 2.30pm for the results of any tests. Allow enough time for the results to come back and be processed (usually one week) before telephoning. Please note that we can only give results to the patient or to the parents of minors. The receptionist is not qualified to discuss your results. She/he can only pass on to you the message recorded on your results by the doctor. If the doctor needs to see or speak to you urgently regarding a test results, you will be contacted by the surgery. In all other cases, it is the patient’s responsibility to contact the surgery to obtain the laboratory test results.
It is important we have your correct telephone number (home/mobile). You can update your contact details using our Online Services.
Further to recent issues with our phone system, it has been agreed to trial our telephone results line being available from 1.30pm to 6.30pm.
We will review this after one month and hope that access has improved. Don’t forget, you can sign up to the online access where your results will be available for you to see 24 hours/day 7 days/week.