We have been experiencing extremely high call volumes in the last few months and we would like to apologise to all of you that have been trying to get through to us. These are unprecedented times and we have had to adapt our ways of working to keep you and our staff safe. This includes using digital technology, remote working and keeping the surgery front doors closed for now, but giving access to patients through the intercom only if essential. We are triaging all appointment requests by telephone first to maintain as low a risk as possible to patients and staff, as safety for all is our priority, this means that the telephone is going to be very busy such that there may be a delay in getting back to you; having your phone to hand is essential when we call.
In order to reduce queueing on the telephone, If your call is not urgent and can wait for a day or two, or is of an administrative nature, we recommend you submit an eConsult via our website which enables a clinical review and an outcome by the end of the next working day. In order to reduce telephone use, we also suggest the use of the NHS App or Patient Access which also enables you to see any test results, book appointments or indeed see your immunisations records.
Please be patient with our team on the front desk - they have been working extremely hard throughout the whole of this pandemic, doing the best possible to help you.